Privacy Policy
Your Privacy Rights
Effective Date: August 8, 2025
THIS PRIVACY POLICY APPLIES TO THE WEBSITES AND APPS WHERE IT
APPEARS. This Policy (together with our Website Terms of Use) describes how we
treat information we collect from or about you on the websites and apps where it is located, and offline where this Policy is referenced. By accessing or using our websites and apps or interacting with us, you acknowledge these practices.
You can find our Notice at Collection in the “Your U.S. State Privacy Rights” section, here.
Table of Contents
1. We collect and use information from and about you.
2. We use information as disclosed and described here.
3. We collect information in different ways.
4. We share your information with others.
5. You have certain choices about how we use your information and targeted advertising.
6. Your U.S. State Privacy Rights.
7. Your Canadian Privacy Rights.
8. Transferring your personal information.
9. We use standard security measures and keep information as needed.
10. Our site is not intended for children.
12. We may link to third-party sites or services we do not control.
1. We collect and use information from and about you.
We (and our vendors and service providers) collect, receive, and develop several categories of personal information about you depending on the nature of your interactions with us:
We collect contact information. We might collect your name, email address, phone number and mailing address.
We collect identifiers. Depending on how you interact with us, you may provide us with online identifiers associated with you, such as your social media ID or we may add in an identifier when you visit our website. If you create an account on our site, we collect a username and password.
We collect demographic information. We may collect information like your gender and age.
We collect payment information. Through our third-party payment processor, you may provide your credit card or payment details if you make a transaction.
We collect information you submit or post. We collect reviews and comments that you post on our site and your responses to surveys you complete. We collect information you provide when you use our “chat” features, including recording your interactions with our chat and keeping a transcript. We collect information from you when you participate in a promotion. We also collect information when you contact us and record interactions with our customer service team. We collect social media information. We may collect personal information you post on our social media pages. We may also collect your social media profile information and personal information posted on your page.
We collect audio, visual, or similar information. We collect photos and videos you submit to us that you send to us through our site.
We collect transaction and preference data. We collect information about your transaction history and transactions and your preferences when using our products and services.
We collect Internet and network activity information. If you use our website, we may collect information about the browser you’re using or your IP address. We might also collect device identifiers. We might look at what site you came from, or what site you visit when you leave us. We may collect page interaction information (such as what areas of the websites you visit and for
how long, what search terms you enter, and what products or content you view and click on), and methods used to browse away from the page. On our site, we collect search terms or other data you enter, mouse movements, keystrokes, clicks, links you access, and screen captures. We collect this information using the tracking tools described below. Third parties help us collect
information this way. For more information about controlling those tools, please read Section 5 below.
We collect location information. We also collect information about your general location, using your ZIP code/postal code and IP address.
We collect and develop inferences. Using the other pieces of personal information collected about you, we draw inferences about you, reflecting what we believe to be your preferences, characteristics, predispositions, and attitudes.
Sensitive information. Some of the information described above (including payment information, government ID numbers, and account login credentials) may be considered “sensitive” under the laws of certain jurisdictions. Whether information is “sensitive” information will depend on the laws of your jurisdiction.
2. We use information as disclosed and described here.
We use the categories of personal information described above for the following purposes:
(1) We use information to provide our services and fulfill
transactions. For example, we may contact you about your transaction and our services. We use your information to fulfill your transaction and your requests.
We use information for marketing purposes, including for targeted advertising. For example, we might provide you with information about special promotions or offers or send push notifications on our apps. We (and our third-party advertising partners) might also use your information to serve you ads about our products and offers in connection with targeted advertising, cross-context behavioral advertising, and interest-based advertising activities. We
use device, network, and other activity information, location information, and inferences from cookies and tracking tools gathered over time and across websites, apps, and platforms for these purposes. We might do this to tell you about new features, content, products, or services. These might be our own offers or products, or third-party offers or products we think you might find
interesting. We may also use your data in order transaction to build profiles and infer what advertising may be of interest to you. Our third-party partners may link your name, email address, or phone number to other information they collect. If you register with us, you may opt-in to receive our emails. To learn more about our third-party partners, read Section 4 below. To learn about your choices for these communications, including opt-out rights, read Section 5 below.
We use information to provide support and respond to your requests or questions. We use information to contact you in response to your feedback or other matters related to our relationship with you (such as about this Policy or our Website Terms of Use).
We use information to test, develop, analyze, and improve our products and services. We may use your information to make our sites, apps, content, services, and products better. We might use your information to customize your experience with us and to conduct research and analysis.
We use information to comply with our obligations, and administer our site and services. This might include troubleshooting, data analysis, or testing on our sites and apps. We use personal information when onboarding vendors. We might also use information for statistical and survey purposes.
We use information for safety, security, compliance, and due diligence purposes. We may use information to protect our company or others, including our customers or business partners. We also may use information to protect, our sites or our services, as well as to detect and investigate activities that may be illegal or prohibited. This may include use of information to investigate fraud in connection with a sweepstakes, contest or other promotion. We will use certain pieces of personal information to verify your identity if you make requests pursuant to this Policy. The verification steps and the pieces of personal information that we request may vary depending on the sensitivity and nature of your request.
We use sensitive information for necessary or reasonably expected purposes. Specifically, to provide you with services on our website (i.e., to fulfill transactions and allow account logins), for tax purposes, and as authorized by law.
We use information as otherwise disclosed or permitted by law, or as we may notify you from time to time. For example, we use your personal information for purposes we describe when you enter a contest or sweepstakes.
3. We collect information in different ways.
We and our vendors collect personal information about you from various sources, directly and indirectly, including from the following:
We collect information directly from you. For example, we collect information if you contact us or sign up for our emails. We collect information if you make a transaction. We also collect information if you post a comment, make a request, or complete a survey.
We collect information from your devices. We use tracking tools like browser cookies, pixels, tags, and web beacons to collect information from and about you. We collect information when you interact with our websites and apps, our ads, and our emails that we or our vendors send to you. We collect information about users over time and across devices when you use this website.
We may have other parties collect personal information this way. Learn more about these tools, how we use them and how you can control them below in Section 5.
We get information about you from vendors we hire to work on our behalf and from other sources. Other parties may give us information about you. These other parties might include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly form you. Vendors that host or maintain our websites and send promotional emails for us may also give us information. Our marketing agencies, advertising technology vendors, and analytics providers may also provide us with information.
We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already have. We may also aggregate your information with other consumers’ information to understand preferences and trends over time.
5. You have certain choices about how we use your information and targeted advertising.
You can opt out of receiving our marketing emails or texts. To stop receiving our promotional emails, you can follow the instructions in any promotional message you get from us. If you receive promotional text messages from us, you can opt out by replying “STOP”. Even if you opt out of getting marketing emails, we will still send you transactional emails. These include responses to your questions or emails related to transactions you make on our sites.
You can control certain cookies and tracking tools. We collect information about users over time and across different websites and devices. We also have third parties that collect personal information this way. To do this, we use several tracking tools. The tracking tools we use may include browser cookies, device identifiers, and pixels. We may also use web beacons, flash cookies, tags, and similar technologies. Our vendors may also use these tools.
Some of these tracking technologies are required to enable the core site functions to ensure the site is secure and manage the website. These cookies (for site navigation, ensuring our online forms work, enabling you to log in) are essential to our site and cannot be turned off. Other Advertising and Analytics tracking tools are used to recognize new or past visitors; to improve our website and to better understand your visits; to integrate with third party social media websites; to serve you with interest-based or targeted advertising; to observe your behaviors and browsing activities over time across multiple websites or other platforms; to better understand the interests of our customers and our website visitors; and to improve and enable our marketing.
You can turn off Advertising and Analytics tracking tools through the Privacy Preferences link on the bottom of our website. In addition, your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings. If you want to learn more about cookies or how to control, disable, or delete them, please visit www.aboutcookies.org for detailed guidance.
For more data about interest-based ads, including how to opt-out of having your web-browsing data used for behavioral advertising purposes, please visit www.aboutads.info/choices and optout.privacyrights.info. Please note that this does not opt you out of being served ads. You may continue to receive generic ads on these third party platforms. In addition, certain third party advertising networks, including Google, allow users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.
Certain choices you make are browser- and device-specific. Your selections are deleted whenever you clear your cookies or your browser’s cache.
You can opt out of sale / targeted advertising and you can disable interest-based advertising. We engage in targeted advertising, cross-context behavioral advertising, and interest-based advertising to deliver online advertising that may be more relevant to your interests. We permit third party online advertising networks, social media companies, and other third party services to collect information about your use of our websites, including shopping behavior and behavior, and platform over time so that they may play or display ads on our platform, on other websites, apps, or services you may use, and on other devices you may use. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies. We may share a common account identifier (such as an email address or user ID) or hashed data with our third party advertising partners to help identify you across devices or serve you ads on social media or other sites you may use. We and our third party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research. This may be a “sale” of personal information and “targeted advertising” as these terms are defined under applicable laws.
To opt out of the sale / use of your personal information on our site for
targeted advertising or interest-based advertising purposes, you may click
the Privacy Preferences link at the bottom of the page. You will be taken to a
tool which will allow you to opt out of certain online advertising and tracking
activities.
Please note, however, that some advertising opt-outs may not be effective unless your browser is set to accept cookies. Furthermore, the options you select relating to interest-based advertising are browser and device specific. If you use a different device, change browsers, or delete the opt-out cookies, you may need to perform the opt-out task again.
You may also be able to limit certain interest-based mobile advertising through the settings on your mobile device by selecting "limit ad tracking" (iOS) or "opt out of interest-based ads" (Android). You may also be able to opt-out of some – but not all – interest-based ads served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app.
You can opt-out of some Google Analytics and Advertising. We use Google Analytics to better understand how our users interact with our platform and such data is shared with Google. For information on how Google Analytics collects, uses and processes data, as well as how you can control information sent to Google, review Google's site “How Google uses data when you use our partners' sites or apps” located at www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout/.
We may also utilize certain forms of display advertising and other advanced features through Google Analytics. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Doubleclick advertising cookie) or other third party cookies together to inform, optimize, and display ads based on your past visits to the Service.
You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences.
Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
6. Your U.S. State Privacy Rights.
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at the address listed in Section 10 below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.
You can also make certain requests regarding your “Personal Information.” (We use this term, and other terms in this section, as they are defined under applicable laws.) We honor requests in accordance with and to the extent required by applicable laws, which may vary depending on where you live.
Access / Know – You can request that we disclose to you the categories of
Personal Information we collected about you, the categories of sources from
which we collected the Personal Information, the categories of Personal
Information we sold or disclosed, our business or commercial purpose for collecting, selling, or sharing your Personal Information, the categories of third parties to whom we disclosed your Personal Information, and the specific pieces of Personal Information we collected about you. You can request to access or confirm the processing of your personal information, and you can request a list of the third parties to which we disclosed Personal Information (for Oregon and Minnesota residents only). We will provide your information in a portable and (to the extent technically feasible) a readily usable format. You can make this request by emailing us at privacy@vyro.com.
Deletion – You can request that we delete your Personal Information that we maintain about you, subject to certain exceptions. You can make this request by emailing us at privacy@vyro.com, or by calling us toll-free at (888) 378–1516.
Correction – You can request that we correct inaccurate personal information that we maintain about you. You can make this request by emailing us at privacy@vyro.com.
Opt-out of sale / sharing / targeted advertising – You can request that we not sell your Personal Information by clicking by emailing us at privacy@vyro.com. For purposes of this Policy, “sell,” “sharing,” and “targeted advertising” have the meanings set forth under applicable law, and are subject to certain exceptions. You can also visit www.aboutads.info/choices and optout.privacyrights.info to opt out of certain uses of cookies for advertising purposes. Your selections are specific to the device, website, and browser you are using. Your selections are deleted whenever you clear your cookies or browser’s cache. We don’t have actual knowledge that we’ve sold or shared the personal information of consumers under 16 years of age.
Appeal – You can appeal our decision if you are not satisfied with the outcome of your request. Please send appeals directly to privacy@vyro.com with “Attention: Privacy Appeal” in the subject line.
We will not discriminate against you because you made any of these requests. We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps may vary depending on the sensitivity of the Personal Information and whether you have an account with us. You may designate an authorized agent to make a request on their behalf. When submitting the request, please ensure the authorized agent is identified as an authorized agent. We may require written proof of the agent’s permission to make a request on your behalf, and we may need to verify your identity directly.
We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain Personal Information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.
For purposes of California law, please note the following regarding how we collect and use your Personal Information as described in this Policy, including in the previous 12 months:
We collect, use, and disclose for our business and commercial purposes certain categories of Personal Information, including: Identifiers; payment and customer records information; characteristics of protected classifications under California or federal law (such as demographic information like age and gender); commercial information; Internet or other electronic network activity information; geolocation data; audio, visual, or similar information, and inferences. See Section 1 above for additional detail. We collect and use these categories of Personal Information for the business and commercial purposes described in Section 2 of this Policy. We collect these categories of Personal Information from the sources described in Section 3, above.
We may disclose each of these categories of Personal Information for our business and commercial purposes described in Section 3, and to the categories of third parties described in Section 4 of this Policy, in each case to the extent permitted by applicable law.
We may “sell” or “share” the following categories of Personal Information in connection with cross-context behavioral advertising: Identifiers; payment and customer records information; characteristics of protected classifications under California or federal law (such as demographic information like age and gender); commercial information; Internet or other electronic network activity; geolocation data; and inferences. We may “sell” or “share” these categories of Personal Information to the categories of third parties described in Section 4 and Section 5 of this Policy, which may include business and marketing partners, advertising networks, data analytics providers, social media platforms, analytics companies, data brokers, and third-party advertisers (to the extent permitted by applicable law).
Notice of Financial Incentive: From time to time, we may offer financial incentives in connection with the collection or use of Personal Information. The material terms of the financial incentive will generally be presented to you at the time you sign up. You may withdraw from any financial incentive at any time by emailing us at privacy@vyro.com or by calling us toll-free at
(888) 378 -1516.
7. Your Canadian Privacy Rights.
You have the right to request access to and to correct the personal information that we hold about you. If you want to review, verify, correct, or withdraw consent to the use of your personal information you may use the Privacy Requests link on the bottom of our website or emailing us at privacy@vyro.com.
We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
As required or permitted by law, you may be entitled to additional rights, including: (i) the right to control the dissemination of your personal information;(ii) the right to receive computerized personal information collected from you in a structured, commonly used and technological format and to have this information transferred directly to another organization; (iii) the right to be informed of and submit observations regarding automated decision-making; and (iv) the right to request information about data processing.
You also have a right to lodge a complaint with a competent data protection authority, in particular in the region where you normally reside, where we are based or where an alleged infringement of data protection law has taken place.
8. Transferring your personal information.
We may transfer information that we collect about you, including personal information, to affiliates, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world that have different privacy laws that may or may not be as comprehensive as the country you reside in. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.
You may ask for further information on the safeguards that we have put in place to safeguard the transfer of your personal information by contacting us at privacy@vyro.com to obtain further information about our policies including our service providers.
By submitting your personal information or engaging with the website, you consent to this transfer, storage, or processing.
9. We use standard security measures and keep information as needed.
We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The Internet is not 100% secure. We cannot promise that your use of our sites or services will be completely safe. Any transmission of your data to our site is at your own risk. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
We keep personal information as long as it is necessary to fulfill the purposes we collected it for or relevant for the practices described in this Policy. We also keep information as otherwise required by law. The criteria we use to determine our retention policies include the length of our relationship with you, your requests, your continued use of our sites, ongoing obligations such as contracts and services, and our legal obligations.
10. Our site is not intended for individuals under 18.
Our websites and apps where this Policy is found are generally meant for adults. We do not knowingly collect personally identifiable information from children or any individuals under 18 without permission from a parent or guardian. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you are a parent or legal guardian and think your child has given us information, you can contact us at privacy@vyro.com. Please mark your inquiries “Children’s Information Request.” Parents can learn more about how to protect children's privacy on-line here.
11. Withdrawing your consent.
Where you have provided your consent to the collection, use, and disclosure of your personal information, you may have the legal right to withdraw your consent under certain circumstances.
To withdraw your consent, if applicable, contact us at privacy@vyro.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
12. We may link to third party sites or services we don’t control.
If you click on a link to a third party site or app, you will be taken to a website or app we do not control. This Policy does not apply to the privacy practices of that website, app, or service, which may collect information from you. Read the privacy policy of other websites, apps, and services carefully. We are not responsible for these third parties or their policies.
13. Feel free to contact us.
If you have any questions about this Policy, please contact us at privacy@vyro.com. We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.
14. We may update this Policy.
From time to time we may change our privacy practices. We will notify you of any material changes to our Policy to the extent required by law. We will also post an updated copy on our sites. Please check our site periodically for updates. Your continued use of our websites and apps means that you consent to the collection, use and disclosure of your personal information as set out in the updated Policy.
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